Secure your personal information
- Keep your logon identity, password and token secure and secret.
- Create your password with a combination of numbers and letters.
- Do not use birthday, contact number or easily guessable information as your password.
- Remember your password, do not write it down.
- Change your password immediately after receiving your password mailer for first logon or password reset.
- Change your password regularly.
- Do not use Corporate Internet Banking password for other internet service logon.
- Do not disclose password to anyone including employee or representative of CIB.
- Beware of any suspicious email and SMS that ask for any personal information, Corporate Internet Banking logon information.
- Set a password for the token.
- Do not provide your personal information when you are in doubt. Verify the requester's identity to confirm they are genuine.
- Check CIB's privacy policy statement before providing personal data to the website.
- Under any circumstances, CIB will not take the initiative to ask for your account password or online banking security code by email, letter, phone or SMS.
Safely use of Corporate Internet Banking service
- Access Corporate Internet Banking through www.cibhk.com .
- Check your surroundings to ensure your Corporate Internet Banking's password and account information will not be spotted.
- Avoid using public WiFi or public computer to access Corporate Internet Banking.
- Accounts and transaction information used in Corporate Internet Banking are under encrypted transmission. You can verify by checking the security padlock of the website.
- Do not logon Corporate Internet Banking through any hyperlink provided in email or SMS.
- Do not browse other websites when using Corporate Internet Banking.
- Verify your last login date and time, displayed on top of the "Welcome" message on the first page.
- Do not leave your Corporate Internet Banking unattanded.
- Check your transactions, bank statements regularly and contact CIB immediately for any suspicious transactions.
- Log out Corporate Internet Banking and close the browser once you finish the service.
- Log out Corporate Internet Banking immediately if there is any suspicious screens pop up, any unusual request for additional personal information, or if your computer's network/traffic is unusually slow. Scan your computer with the most up-to-date version of anti-virus software.
- Contact CIB immediately if you suspect that your Corporate Internet Banking logon information have been deceived by a fraudulent website or email.
- Update your mobile phone number, email address, and correspondence address to receive notifications from CIB.
- It is recommended to set a reasonable transaction limit. Please check the content carefully for each transaction and confirm it before proceeding. Do not leave terminal/workstation when the transaction is not completed.
- After the transaction completed, verify SMS message or email notification, the bank will send part of the transaction details to you via SMS and email.
- It is recommended to setup multiple-user authorization model for your online transactions.
- It is recommended to use Internet Explorer browser with Password Control plugin for online transactions.The download url is password control.
Protect your computer equipment
- Do not store any Internet banking credentials on browser.
- Disable "AutoFill" or "AutoComplete" in browser settings.
- Do not install software from unknown sources. Download software from official website or trusted sources.
- Install latest security update from publisher to ensure browser, software and operating system running without any weaknesses.
- Ensure your browser, sowftare are updated to have the bug fixed and latest security protection.
- Install anti-virus software and enable the automatic update of signature.
- Do not open any attachment from strange looking email or sender with suspicious email address.
- Do not use any "rooted" or "jailbreak" mobile device to use Interent Banking service.
- Enable screen lock on your mobile device.
- Setup a security PIN code or similar authentication check on your mobile device.
- Only install mobile application from trusted app stores liked App Store® and Google Play™.